Endeavor Managed Services, Inc. (Endeavor) and its wholly owned subsidiary SOVA Inc. today announced the acquisition of Royal Capital LLC, dba Unified Connection (UCX), the largest Verizon-exclusive enterprise business agent and contact center partner in the United States. The transaction significantly expands SOVA’s enterprise connectivity capabilities, deepens its presence in the Verizon ecosystem, and accelerates its growth across the enterprise and state, local, and education (SLED) markets.
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“Complex enterprise solutions, including connectivity and contact center, are foundational to how today’s businesses operate,” said Jay Bock, CEO of Endeavor and SOVA. “UCX brings an exceptional track record within the Verizon ecosystem and deep expertise in wireline and contact center that directly strengthens our platform. Together, we are positioned to grow faster, expand our nationwide enterprise sales organization, and deliver more comprehensive connectivity lifecycle management to our partners and customers.”
“Joining the Endeavor family of companies is a tremendous opportunity for UCX and the customers and partners we serve,” said Tom Lair, President of UCX. “This acquisition enhances our ability to deliver wireline, connectivity, and contact center solutions focused on digital transformation. The cultural alignment is strong, and Endeavor’s global connectivity platform is highly complementary to what we’ve built.”
UCX holds exclusive Platinum Partner status for Verizon Wireline and Wireless, the highest tier in Verizon’s partner ecosystem, and brings specialized expertise in voice, data, wireless, wireline design and engineering, provisioning, and contact center services. The company integrates the NICE Virtual Contact Center platform into its solution stack, serving enterprise and SLED clients across all major business verticals.
SOVA has served as a Verizon Business Agent for more than 30 years, building deep strategic relationships across Verizon’s wireline and wireless business units. As a top-tier Verizon Business Agent, SOVA has developed proprietary processes and IP to streamline every stage of enterprise transactions, from deal origination to provisioning to service delivery, removing friction for partners, agents, and customers.
This is Endeavor’s third acquisition and largest enterprise wireline agency acquisition to date. This further strengthens Endeavor’s connectivity platform and capabilities for customers across wireline connectivity and contact center at scale, and expands reach into the SLED market. UCX will operate as a wholly owned subsidiary of SOVA. Together, the companies will offer enterprise customers and channel partners a fully integrated connectivity lifecycle management platform backed by the credibility and reach of the Verizon ecosystem.
Layer 7 Capital served as the investment bank for Endeavor, and Duane Morris served as legal counsel in the transaction.
About Endeavor Managed Services
Endeavor Managed Services, Inc. is a connectivity platform combined with advanced managed services and a proprietary AI-powered single pane of glass serving clients in the communications and enterprise sectors. Endeavor is headquartered in Austin, Texas, with offices and operations worldwide. Learn more at www.endeavor-ms.com.
About SOVA
SOVA is a thirty-year Verizon connectivity partner supporting enterprise, channel partners, and SMB customers worldwide. SOVA is headquartered in Austin, Texas, with extensive on-shore and off-shore infrastructure supporting customers globally. SOVA is a wholly owned subsidiary of Endeavor Managed Services, Inc. Learn more at www.sova.com
About Unified Connection (UCX)
Unified Connection is a telecommunications and IT solutions provider headquartered in Pearl, Mississippi. As an exclusive Verizon Platinum Partner for Wireline and Wireless services, UCX delivers voice, data, wireless and contact center solutions to enterprise and SLED customers nationwide. UCX is a wholly owned subsidiary of SOVA. Learn more at https://unifiedconnection.com/.
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